Support

How do I start a fast?

Open the Today tab and tap Start fast. With DotFast Pro you can also start one from the Home Screen widget. The Control Center switch and Siri ("Start a fast in DotFast") work for everyone.

I forgot to start the timer.

On the Today tab, tap "I already started" and pick the time you finished eating.

I forgot to end my fast.

End it now, then tap "Edit start and end times" on the Fast complete screen and set the real end time. You can also tap any fast in History to change it.

How do I change my goal?

Go to Settings, then Goal. A fast that's already running keeps the goal it started with; tap the pencil on the Today tab to change that one.

What counts toward my streak?

A day counts when your fast that day reaches at least three quarters of its goal.

Can I add a fast from the past?

Yes. In History, tap the plus button.

How do I add a widget?

Touch and hold an empty spot on your Home Screen, tap Edit, then Add Widget, and search for DotFast. Widgets come with DotFast Pro.

The widget shows a lock.

Widgets are part of DotFast Pro. If you've bought Pro, open the app once so the widget can pick it up, or tap Restore Purchases in Settings.

My fasts aren't showing on my other device.

Both devices need to be signed in to the same Apple Account with iCloud turned on for DotFast (Settings app, your name, iCloud). Open the app on both and give it a minute on a good connection.

How do I export my fasts?

Go to Settings, then Export fasts. You get a CSV file you can save or send.

How do I delete my data?

Swipe a fast in History to delete it. To remove everything, delete the app, and delete DotFast's data in the Settings app under your name, iCloud, Storage.

I'm not getting reminders.

Check that they're on in DotFast's Settings, and that notifications are allowed for DotFast in the Settings app under Notifications. A Focus mode can also hide them.

I bought Pro but the app says I haven't.

Go to Settings in DotFast and tap Restore Purchases. Make sure you're signed in to the Apple Account that made the purchase.

How do I cancel my subscription?

Open the Settings app, tap your name, then Subscriptions, then DotFast. Deleting the app does not cancel it.

Can I get a refund?

Apple handles all refunds. Ask at reportaproblem.apple.com.

DotFast tracks your fasts. It doesn't give medical advice. Talk to a doctor before fasting if you're pregnant, have a health condition or take medication.

support@dotfast.app